Protection of Personal Data

Information Notice on the Protection of Personal Data

CLUB ARONA HOTEL & SPA
Legal Entity: LAREN RESORT OTELCİLİK A.Ş.
Address: Atatürk Cad. No: 104, 07500 Belek / Antalya – Türkiye

Under the Turkish Law on the Protection of Personal Data (shortly "KVKK Law") No. 6698, this information notice has been prepared to inform you about how your personal data is processed, the purposes of processing, possible data transfers, collection methods, and your legal rights under the scope of this law, in our capacity as the data controller.

1. Data Controller

Your data is processed by Laren Resort Otelcilik A.Ş., the legal operator of Club Arona Hotel & Spa, as the data controller within the scope of the KVKK.

2. Types of Personal Data Processed

Depending on the nature of our services, the following categories of personal data may be collected and processed:

Identity Information (e.g., full name, national ID number)
Contact Information (e.g., phone number, email address, physical address)
Accommodation and reservation details
Payment and billing information
Technical data (e.g., IP address, cookie data, website usage behavior)
Visual and audio data (e.g., CCTV recordings within the facility)

3. Purpose of Processing Personal Data

Your data may be processed for the following purposes:

To provide accommodation and reservation services
To manage guest relations, handle feedback, and complaints
To comply with legal and regulatory obligations
To process payments and issue invoices
To carry out marketing and promotional communications (based on explicit consent)
To ensure the safety and security of the facility (e.g., surveillance systems, ID verification)

4. Data Transfers

Your data may be shared with third parties, in line with KVKK regulations and for the purposes stated above, including:

Authorized public institutions and legal authorities
Our business partners, solution providers, and service vendors (e.g., IT support, reservation, and payment systems)
Legally authorized private individuals or institutions

5. Collection Methods and Legal Grounds

Your data may be collected through:

Our website, call center, social media accounts, email, physical forms, and in-person hotel interactions
Legal grounds for data processing include:
Execution of a contract
Compliance with legal obligations
Legitimate interest of the data controller
Explicit consent, when required

6. Social Media Usage

At Club Arona Hotel & Spa, we maintain active communication through our official social media platforms (e.g., Instagram, Facebook, X (formerly Twitter), and LinkedIn). While we interact with users on these platforms, we would like to clarify that we do not have control over the data processing practices of these third-party platforms.

Our access is limited to general statistical and engagement data shared by the platform providers, which we use solely to evaluate account performance and improve our services. For detailed information about how your data is handled on these platforms, we recommend reviewing their respective privacy policies.

Our Social Media Accounts:

Instagram: https://www.instagram.com/clubarona
Facebook: https://www.facebook.com/clubarona/
X (Twitter): https://x.com/ClubArona
YouTube: https://www.youtube.com/@ClubArona

7. Your Rights Under the KVKK

As per Article 11 of the KVKK, you have the right to:

Learn whether your data is being processed
Request information regarding such processing
Understand the purpose of processing and whether it is being used accordingly
Know the third parties to whom your data is transferred, both domestically and internationally
Request correction if your data is incomplete or inaccurate
Request deletion or destruction of your data by the law
Request notification of such actions to third parties to whom your data was transferred
Object to any outcome that may arise against you from the automated processing of your data
Demand compensation if you suffer damage due to unlawful data processing

8. Contact Information

To exercise your rights under the KVKK or to submit inquiries, you can reach us through the following channels:

Address: Atatürk Cad. No: 104, 07500 Belek / Antalya, Türkiye
Email: info@clubarona.com
Phone: +90 (242) 246 40 40